At The Jolly Good Photo Co., we are committed to delivering high-quality photo booth, event, and content services with professionalism and care. We understand that plans can sometimes change, and this policy explains how refunds, cancellations, and rescheduling are handled.
Please read this policy carefully before confirming your booking.
Deposits & Payments
Non-Refundable Deposit
To secure your event date and services, a non-refundable deposit is required at the time of booking. This deposit confirms your reservation and covers administrative, planning, and preparation costs. The deposit amount will be clearly stated during the booking process.
Additional Payments
Any payments made in excess of the non-refundable deposit may be eligible for a refund, subject to the cancellation terms outlined below.
Cancellations
Client Cancellations
If you need to cancel your booking, written notice must be provided as soon as possible.
More than 90 days before the event:
Any payments made beyond the non-refundable deposit will be refunded in full.
Within 90 days of the event:
Payments made beyond the non-refundable deposit may not be refundable. Any refund offered will be assessed on a case-by-case basis, taking into account costs already incurred and whether the date can be rebooked.
Our Cancellation
In the unlikely event that we are unable to provide services due to unforeseen circumstances (such as illness, emergency, or equipment failure), we will make every reasonable effort to arrange a suitable alternative or reschedule.
If rescheduling is not possible, all payments made, including the deposit, will be refunded in full.
Rescheduling
Client-Requested Rescheduling
Requests to reschedule must be made in writing as soon as possible.
More than 90 days before the event:
We will make every reasonable effort to accommodate the new date without additional charges, subject to availability.
Within 90 days of the event:
Rescheduling may incur additional charges, depending on circumstances, availability, and costs already incurred.
Rescheduling is subject to availability and is not guaranteed.
Content Creation & Media Services
For bookings involving content creation services delivered through EL TORO Entertainment or In Reel Life, cancellation and rescheduling terms apply equally.
Where work has already commenced (including planning, filming, or editing), refunds may be limited or unavailable depending on the stage of completion.
Satisfaction & Concerns
We take pride in the quality of our work and aim to ensure every client has a positive experience.
If you have any concerns regarding the service provided, these must be raised in writing within 14 days of delivery of the final content or event date. We will review all concerns fairly and make reasonable efforts to resolve them.
Please note that creative style, editing decisions, and subjective preferences do not constitute grounds for a refund where services have been delivered as agreed.
Communication
All requests relating to cancellations, refunds, rescheduling, or service concerns must be submitted in writing using the contact details provided in your booking confirmation.
Policy Updates
This Refund & Cancellation Policy may be updated from time to time. The version in effect at the time of booking will apply to your agreement.
Contact
If you have any questions about this policy, please contact us at:
[email protected]
Please read this policy carefully before confirming your booking.
Deposits & Payments
Non-Refundable Deposit
To secure your event date and services, a non-refundable deposit is required at the time of booking. This deposit confirms your reservation and covers administrative, planning, and preparation costs. The deposit amount will be clearly stated during the booking process.
Additional Payments
Any payments made in excess of the non-refundable deposit may be eligible for a refund, subject to the cancellation terms outlined below.
Cancellations
Client Cancellations
If you need to cancel your booking, written notice must be provided as soon as possible.
More than 90 days before the event:
Any payments made beyond the non-refundable deposit will be refunded in full.
Within 90 days of the event:
Payments made beyond the non-refundable deposit may not be refundable. Any refund offered will be assessed on a case-by-case basis, taking into account costs already incurred and whether the date can be rebooked.
Our Cancellation
In the unlikely event that we are unable to provide services due to unforeseen circumstances (such as illness, emergency, or equipment failure), we will make every reasonable effort to arrange a suitable alternative or reschedule.
If rescheduling is not possible, all payments made, including the deposit, will be refunded in full.
Rescheduling
Client-Requested Rescheduling
Requests to reschedule must be made in writing as soon as possible.
More than 90 days before the event:
We will make every reasonable effort to accommodate the new date without additional charges, subject to availability.
Within 90 days of the event:
Rescheduling may incur additional charges, depending on circumstances, availability, and costs already incurred.
Rescheduling is subject to availability and is not guaranteed.
Content Creation & Media Services
For bookings involving content creation services delivered through EL TORO Entertainment or In Reel Life, cancellation and rescheduling terms apply equally.
Where work has already commenced (including planning, filming, or editing), refunds may be limited or unavailable depending on the stage of completion.
Satisfaction & Concerns
We take pride in the quality of our work and aim to ensure every client has a positive experience.
If you have any concerns regarding the service provided, these must be raised in writing within 14 days of delivery of the final content or event date. We will review all concerns fairly and make reasonable efforts to resolve them.
Please note that creative style, editing decisions, and subjective preferences do not constitute grounds for a refund where services have been delivered as agreed.
Communication
All requests relating to cancellations, refunds, rescheduling, or service concerns must be submitted in writing using the contact details provided in your booking confirmation.
Policy Updates
This Refund & Cancellation Policy may be updated from time to time. The version in effect at the time of booking will apply to your agreement.
Contact
If you have any questions about this policy, please contact us at:
[email protected]
