At Jolly Good Photo Co., we strive to provide exceptional photography services to our clients. We understand that circumstances may arise that require a refund or cancellation. This Refund and Cancellation Policy outlines our policies regarding refunds and cancellations for photography services. Please read this policy carefully before booking our services.
Refunds
a. Non-refundable Deposits: To secure a booking, we require a non-refundable deposit, which will be specified at the time of booking. This deposit reserves the date and time exclusively for the client and covers administrative and planning expenses.
b. Refundable Payments: Any payments made beyond the non-refundable deposit may be eligible for a refund, subject to the conditions outlined below.
Cancellations
a. Client Cancellations: If a client wishes to cancel a booking, they must notify us in writing as soon as possible. The following conditions apply:
i. Advance Cancellation: If the client cancels the booking more than 90 days prior to the scheduled photography session, any payments made beyond the non-refundable deposit will be refunded in full.
ii. Late Cancellation: If the client cancels the booking within 90 days (specified in the agreement) of the scheduled photography session, any payments made beyond the non-refundable deposit may not be eligible for a refund. The specific refund amount will be determined on a case-by-case basis, considering factors such as costs incurred and the potential to fill the booking slot.
b. Photographer Cancellations: In the unlikely event that we need to cancel a booking due to unforeseen circumstances (e.g., illness, emergency, equipment failure), we will make every effort to reschedule the session at a mutually agreed-upon time. If rescheduling is not possible, we will refund any payments made, including the non-refundable deposit, in full.
Rescheduling
a. Client-initiated Rescheduling: If a client wishes to reschedule a photography session, they must notify us as soon as possible. The following conditions apply:
i. Advance Rescheduling: If the client requests to reschedule the session more than 90 days prior to the scheduled date, we will make every effort to accommodate the request without any additional charges.
ii. Late Rescheduling: If the client requests to reschedule the session within 90 days (specified in the agreement) of the scheduled date, additional charges may apply, depending on the circumstances and our availability.
Satisfaction Guarantee
a. Our commitment: We strive to deliver high-quality photography services and ensure client satisfaction. If a client is dissatisfied with the final product or service received, they must notify us in writing within 14 days of receiving the photographs. We will make reasonable efforts to address their concerns and, if necessary, discuss potential solutions or options.
Communication and Contact Information
a. All requests for refunds, cancellations, rescheduling, or concerns regarding our services should be made in writing and sent to the contact email or address provided in our communications.
Please note that this Refund and Cancellation Policy is subject to change without prior notice. The policy in effect at the time of booking will apply to the specific agreement.
If you have any questions or need further clarification regarding our Refund and Cancellation Policy, please contact us using the contact information provided.
Refunds
a. Non-refundable Deposits: To secure a booking, we require a non-refundable deposit, which will be specified at the time of booking. This deposit reserves the date and time exclusively for the client and covers administrative and planning expenses.
b. Refundable Payments: Any payments made beyond the non-refundable deposit may be eligible for a refund, subject to the conditions outlined below.
Cancellations
a. Client Cancellations: If a client wishes to cancel a booking, they must notify us in writing as soon as possible. The following conditions apply:
i. Advance Cancellation: If the client cancels the booking more than 90 days prior to the scheduled photography session, any payments made beyond the non-refundable deposit will be refunded in full.
ii. Late Cancellation: If the client cancels the booking within 90 days (specified in the agreement) of the scheduled photography session, any payments made beyond the non-refundable deposit may not be eligible for a refund. The specific refund amount will be determined on a case-by-case basis, considering factors such as costs incurred and the potential to fill the booking slot.
b. Photographer Cancellations: In the unlikely event that we need to cancel a booking due to unforeseen circumstances (e.g., illness, emergency, equipment failure), we will make every effort to reschedule the session at a mutually agreed-upon time. If rescheduling is not possible, we will refund any payments made, including the non-refundable deposit, in full.
Rescheduling
a. Client-initiated Rescheduling: If a client wishes to reschedule a photography session, they must notify us as soon as possible. The following conditions apply:
i. Advance Rescheduling: If the client requests to reschedule the session more than 90 days prior to the scheduled date, we will make every effort to accommodate the request without any additional charges.
ii. Late Rescheduling: If the client requests to reschedule the session within 90 days (specified in the agreement) of the scheduled date, additional charges may apply, depending on the circumstances and our availability.
Satisfaction Guarantee
a. Our commitment: We strive to deliver high-quality photography services and ensure client satisfaction. If a client is dissatisfied with the final product or service received, they must notify us in writing within 14 days of receiving the photographs. We will make reasonable efforts to address their concerns and, if necessary, discuss potential solutions or options.
Communication and Contact Information
a. All requests for refunds, cancellations, rescheduling, or concerns regarding our services should be made in writing and sent to the contact email or address provided in our communications.
Please note that this Refund and Cancellation Policy is subject to change without prior notice. The policy in effect at the time of booking will apply to the specific agreement.
If you have any questions or need further clarification regarding our Refund and Cancellation Policy, please contact us using the contact information provided.
